• Once your order is placed and paid for in full, it will be processed within 1-2 business days.
• If a product is out of stock at the time of ordering, you will be notified of the unavailability. This can have an impact on the processing time of your order as we await your instruction on how we should proceed with the order.
• Once we complete the processing, your order will be handed over to our Couriers for delivery. We will confirm delivery details by supplying a tracking number.
• Our Couriers are unable to deliver to a PO Box address. If a PO Box address is used as the delivery address your parcel will automatically be sent via the Post Office. Please take note that delivery times for PO Box addresses can take up to 10 business days.
• Delivery of your parcel will reach you within 3-5 business days from the date we sent you your tracking number (excluding outlying areas).
• If our Courier attempts to deliver your parcel and is unable to complete the delivery because you, or your designated recipient is unavailable or the courier is unable to access the property, you will be liable for all costs relating to the subsequent delivery attempts.
• Under no circumstances will Mila & Moo be held liable for any late deliveries for any reason whatsoever. We know however, that things sometimes go wrong and we will assist you to our best ability to track your delivery and make sure you receive your order as promptly as possible.
• All orders are subject to availability. We reserve the right to cancel an order for which payment has already been received.
• Although unusual, this may occur if stock is insufficient, unavailable or the quality of goods ordered doesn’t meet our standards.
• Should we exercise this right, we will refund your payment within 5 business days, with no deductions.
Why do we charge a delivery fee?
• Delivery is never free, someone has to pay for the service. Instead of increasing our product prices to soften the blow of offering you free delivery, we have decreased our product pricing, offering you the best possible price, while being upfront with the delivery fee that you will pay.
• A delivery fee will be charged on all orders depending on your location and the weight of the parcel.
• Deliveries in and around the Johannesburg, Pretoria, Krugersdorp, Vereeniging, Brits, Rustenburg, Potchefstroom and Klerksdorp areas will incur a delivery fee of R90.00 should the parcel weight be equal to or less than 30kg or fit into a box measuring 50x50x50cm.
• Deliveries in and around the Johannesburg, Pretoria, Krugersdorp, Vereeniging, Brits, Rustenburg, Potchefstroom and Klerksdorp areas with a parcel weight of more than 30kg or packed into a box measuring more than the volume of 50x50x50cm will incur an additional R85.00 over and above the R90.00. The total cost of the delivery will therefor amount to R175.00
• Deliveries to all other locations will incur a delivery fee of R130.00 should the parcel weight be equal to or less than 15kg.
• Deliveries to all other locations will incur a delivery fee of R190.00 should the parcel weight be between 16 and 25kg.
• Deliveries to all other locations with a parcel weight of more than 25kg will be charged an additional R7.00 per kg over and above 25kg*.
• The weight of a parcel is calculated as the higher value between the actual weight or volumetric weight.
• Delivery charges are calculated based on the street code input of the delivery address.
• The delivery fee applicable to your order will be calculated and displayed during the checkout process before payment is due.
*Decimal values will be rounded up i.e. 25.7kg will be charged for as 26kg
• Outlying areas are areas not usually serviced by our preferred couriers. Delivery to these areas can take up to 5 business days from the date we sent the parcel.
• Certain outlying areas are only serviced on particular days and this may result in your delivery taking longer than 5 business days to reach you.
Products in transit are insured for a maximum of R1000.00. Neither Mila & Moo, or our Courier partner, will be liable for any losses relating to orders (or parts thereof) that are lost, stolen or damaged in transit, exceeding the value of R1000.00. Additional delivery insurance may be purchased.
Mila & Moo will send orders to almost all destinations in South Africa. Should you be from a neighbouring country, contact us directly so that we can discuss your order and delivery.